Privacy Policy and Cookies
Privacy statement for “to Svartisen“, “nyt Svartisen“ and “Explore Svartisen“.
When you are in contact with us, we will process personal data about you. Personal data is information that can be linked to you as a person. This can be your name and contact information, but also a lot of other information that can be linked to you more indirectly. In this privacy statement you can find information about which personal data “til Svartisen“ is responsible for processing. Privacy is important to us and it is important that you know what kind of personal data we process, so that you can safeguard your rights under privacy legislation.
This statement may be subject to updates and changes.
When reference is made below to GDPR, this should be understood as a reference to Regulation (EU) 2016/679 (“GDPR”) (external link).
Who we are
“til Svartisen“, “nyt Svartisen“ and “Explore Svartisen“. (hereinafter «til Svartisen») is the controller of the personal data we process.
We collect and process personal data as an employer, service provider, for marketing purposes, in connection with visits to our website www.tilsvartisen.no and if you visit or use our social media profiles.
Our contact information is:
Address: Steingårdsveien 8, 8149 Neverdal
Phone: 95920327
Email: post@tilsvartisen.no
Org.nr til Svartisen as: 926 767 054 VAT
Org.nr nyt Svartisen as: 831 078 502 VAT
Org.nr Explore Svartisen as: 932 264 587
Website: www.tilsvartisen.no
Facebook: facebook.com/tilsvartisen (external link).
What personal information we collect and why we collect it
We collect the following personal data for the purposes set out here:
- Customer information: The following personal data is processed: Name of contact person, email address, telephone number and address.
The processing of personal data is based on consent, in order to fulfill an agreement or after a balancing of interests. - On the website you can choose to subscribe to newsletters from “til Svartisen“. In order for us to be able to send out newsletters and provide information about our business, we must at least register your name or company and an email address.
If you receive newsletters from us and no longer wish to receive them, there is an unsubscribe button in all newsletters we send out, so that you will not receive any more.
The information is stored in a separate table in the database, is not shared with others and is deleted if the subscription is terminated. You can withdraw your consent to the storage of your contact information at any time. We will then delete your contact information from the marketing campaign and/or newsletter mailing list. - If you filled out the contact form on the website or sent an email directly, we collect your name, email address, phone number and other information in the inquiry.
We need this information to be able to get in touch with you and respond to inquiries that come to us.
The information you provide will be stored as long as it is relevant and will not be used for marketing and/or newsletters. - Web analytics and cookies. Information about the use of our website is processed in accordance with our cookie statement, which can be found on this page here.
How to manage cookies: https://nettvett.no/slik-administrer-du-informasjonskapsler/ (external link).
Who we share your information with
Information about you and your use of the service may be disclosed to other companies, including our partners for the purpose of carrying out sales. As far as possible, the information will be provided in anonymized form, but for certain purposes it may be necessary for the recipient to receive information that makes it possible to identify you.
We require our partners to treat your personal information confidentially and only use the information to perform services on behalf of «til Svartisen» We may also disclose information to others if necessary to prevent fraud.
We may also give a data processor (accounting office, payment solution, etc.) who processes personal data on behalf of «til Svartisen» access to your personal data. Our data processors are subject to a duty of confidentiality and cannot use the information other than in performing the service for us.
We work with various guides and tour operators. We provide personal information that is necessary for them to deliver the goods or services to you. The information shared is name, street address, email address, telephone number. The information is archived and deleted within 36 months.
How long we keep information about you
We store your personal data with us for as long as is necessary for the purpose for which the personal data was collected.
This means, for example, that personal data that we process on the basis of your consent will be deleted if you withdraw your consent. Personal data that we process to fulfill a contract with you will be deleted when the contract has been fulfilled and all obligations arising from the contractual relationship have been fulfilled.
We are obliged to retain some information for a certain period. The information is then deleted when the retention period has expired.
The Accounting Act requires us to store transaction data for 5 years. In order to safeguard customers’ rights in connection with warranties and complaints in accordance with the Consumer Purchase Act, the Purchase Act and our own terms and conditions of sale, we store purchase history for up to 10 years.
Your rights regarding information we hold about you
If we process your personal data based on your consent, you can withdraw your consent at any time.
You also have the right to request access to the information we process about you, and you can complain to the Norwegian Data Protection Authority if you believe your rights are not being safeguarded.
More information about your rights can be found at the Norwegian Data Protection Authority (external link).
In the event of significant changes to our policies, you will be informed about this in the products/services affected.
To exercise your rights, it is necessary that you contact us in writing. We will process your request as soon as possible, and no later than within 30 days.
To exercise your rights, you must contact us in writing either by email to post@tilsvartisen.no or by letter. We will respond to your inquiry as soon as possible, and no later than within 30 days.
Upon request, in order to ensure that we do not disclose personal information to anyone other than you, we may ask you to confirm your identity before we allow you to exercise your rights.
Where we send information about you
«til Svartisen» as the data controller uses several service providers for the storage and processing of data collected. It is our task to ensure that all personal data is processed in accordance with applicable data protection legislation, including GDPR.
Domeneshop AS
We use Domeneshop (external link) as a data processor for all data relating to our website. Here you can read (external link) more about the data processing agreement between «til Svartisen» and Domeneshop.
Google Analytics and Google Ads
We use Google Ads to run advertisements for our products and services, Google Analytics to analyze data about the use of our services, visitors and purchases on our website. However, we do not extract individual information about you from this data.
Here you can read Google’s privacy policy (external link) – and information on how you can opt out of Google tracking and using information about you.
OpenStreetMap
We use maps from OpenStreetMap on our website. Here you can read (external link) about how OpenStreetMap processes personal data.
Zettle by PayPal
In our physical stores and restaurant, we use the Zettle cash register system for the sale of products, including a bank terminal. This means that Zettle handles all card information and all details about your payments made when you shop with us. Here you can read (external link) about how Zettle processes personal data.
Skjellstad Regnskap AS
We use Skjellstad Regnskap as our accounting office. This means that it is Skjellstad Regnskap that handles information about invoices and other payment information that does not go through the website or cash register system.
Contact information is: Skjellstad Regnskap AS – 918 037 861, Storgata 48, 8006 BODØ.
Cookies
Cookies are small text files that are placed on your computer when you download a website. We currently use cookies for the following purposes:
- For various services on our website to function.
- To provide form functionality.
- Web analytics to improve our services and products.
- Performance measurement on our campaigns.
If you leave a comment on this site, you can ask us to remember your name, email, and website. This information is stored in a cookie and is there to make things easier for you. You then do not have to re-enter this information the next time you leave a comment. These cookies expire after one year.
If you visit our login page, we will create a temporary cookie to determine whether your browser accepts cookies. This cookie does not contain any personal information and disappears as soon as you close your browser.
When you log in, cookies are created that store your login information and choices you have made about how content is displayed. Cookies with login information expire after two days, while those with display choices last for one year. If you check the &lauot;Remember me”t; box, your login information will be kept for two weeks. If you log out of your account, these cookies will disappear.
If you edit or publish an article, an additional cookie will be stored in your browser. This cookie does not contain any personal data, but only the ID of the article you just edited. It expires after one day.
Embedded content from other websites
Articles on this page may include embedded content (e.g. videos, images, maps, articles, etc.). Embedded content from other websites behaves exactly the same as if the visitor had visited the website from which the embedded content came.
These websites may collect information about you, use cookies, embed third-party tracking systems, and monitor what you do through this embedded content. This includes tracking your actions through the embedded content if you have an account and are logged in to the website.